Legal · Updated 10 November 2026
SANQO terms & conditions
These terms cover use of the SANQO platform at sanqo.app, provided by eazyCare.Ai. They are distinct from the terms for reading the eazycare.ai information website.
Platform purpose
SANQO supports clinical workflows, patient access, signed record sharing and appointment requests. It is software for participating clinics and their patients. Licensed clinicians remain responsible for diagnosis, prescribing and treatment; SANQO is not an emergency response service.
Pilot access
Submitting an enquiry does not activate a clinical account or guarantee admission. Clinical access follows participating-clinic onboarding and platform activation. Any practice-specific commercial, processing and support arrangements are agreed separately during onboarding.
Accounts and authority
Use your own account, protect sign-in codes and provide accurate information. Access to another person’s record requires verified authority. A parent, guardian or caregiver must complete the clinic’s authority checks; age or a shared phone number alone does not grant access.
Visits, sharing and appointments
Check the clinic and selected profile before signing an acknowledgement. A preferred appointment time is a request until the clinic confirms it. Video availability and the consultation link are provided by the clinic. Sharing revocation stops future access through that permission and does not recall copies already obtained.
Acceptable use
Do not access records without authority, misrepresent a patient or clinic, bypass access checks, interfere with the service or share other people’s confidential information outside an authorized purpose. Clinics are responsible for assigning appropriate staff access and reviewing clinical documentation.
Availability and changes
Pilot features and availability can change. Clinical records require a network connection and authorized access. Review important clinical information with the treating clinic rather than relying on uninterrupted platform availability. Contact contact@eazycare.ai for platform questions or access concerns.