SANQO user guide
Visits and follow-ups
Check in with a clinic, share deliberately and request your next visit.
1. Check in with a clinic QR code
Scan the QR code displayed by the clinic. Check the clinic name before continuing. Sign in to select a reusable profile, or use the guest intake option where offered.
Review the patient details, describe the reason for your visit and select which available record categories to share. Only select source records that belong to the patient attending.
2. Acknowledge sharing for this visit
Review the named clinic, selected categories and sharing duration. Enter the signer’s full name and tick the acknowledgement before submitting. This acknowledgement is required for a returning visit too.
Patient-reported medical background is presented separately for the clinician to review. It does not silently replace the clinic’s recorded clinical history.
3. Request a follow-up
In the patient workspace, choose a completed visit and request a follow-up. Select an in-person visit or, where offered by the clinic, a video consultation, and enter a preferred future time.
Review and sign the follow-up sharing acknowledgement. Your preferred time is a request: wait for the clinic to confirm it. You can cancel a pending or confirmed appointment from Appointments.
4. Confirm and start a clinic appointment
Clinic staff open Appointments to review requests, assign a verified clinician and confirm a time. A video appointment also needs the clinic’s consultation link. Scheduling checks prevent overlapping appointments for the assigned clinician.
Use the appointment’s arrival or start-video action when the consultation is ready to begin. A patient’s video join action is shown after confirmation; SANQO does not provide a separate hosted video service.